Privacy policy

Your trust and satisfaction is our priority at El Kilo Market (Distribuciones El Kilo S.A. de C.V.). We understand the importance of your privacy; therefore, we make sure to safeguard the confidentiality and security of your data. The purpose of this Privacy Policy is to inform of our policies and procedures pertaining the use of any collected, used, and shared information when visiting or purchasing at https://www.kilomarket.net, now referred to as the “Site.”

Our Privacy Policy encompasses the following:

Definitions

How do we collect Personal Data?

How do we use Personal Data?

How do we share Personal Data?

How to opt out of targeted advertising?

Minors

Links to other websites

Changes

Contact us

DEFINITIONS

Device Data: information collected when visiting our website, including data on the website, IP address, time zone, and cookies installed in your device, webpages, or recent reviewed products, which web sites or search terms referred you to the Site and information about how you interact with the Site.

Order Data: personal data like your name, billing address, shipping address, payment data (including your credit card number), email, and phone number.

Personal data: both device and order information.

Cookies: data files placed in your device or computer that often include an anonymous unique identifier. For more information on cookies and how to disable them, please visit http://www.allaboutcookies.org

Web beacons, tracking, and pixels: electronic files used to register your navigation in the Site.

How do we collect Personal Data?

Personal Data collected from you helps us learn about our customers and potential clients. Such information is used to enhance the functionality, performance, and customer support of our products, services, shops, and websites. When authorized by you, your Personal Data helps us provide extra data for advertising.

Your voluntary Personal Data is collected and kept by our Site and associates as follows:

Your name, billing address, shipping address, phone number, user, password when registering and purchasing in our Site.

Your name, email, shipping and billing address, phone number and data on your credit card (number, company [Visa, MasterCard, etc…] and expiration date) when placing an order or purchasing in our Site.

Your full name, email and mobile phone number when registered. We could also ask information on your personal preferences to provide better service.

The Site and our collaborating partners can collect your email and name when you leave a comment in products from the Site. We reserve the right to delete or refuse offensive and disturbing comments in our site.

When calling or contacting our customer service, we can gather all or part of the following information: name, email, billing address, shipping address, phone number, and credit card information (number, company [Visa, MasterCard, etc…] and expiration date) during the interaction.

When interacting with our Site for any activity, our associates and we automatically collect this information using automated systems:

IP address, browser, time of Access, and device information when navigating our Site.

Use of cookies to gather date and time the Site was accessed, product reviews, and other web resources checked or visualized.

Time of access, operating system, checked or visualized products, and other resources of the webpage visited or used by you when accessed our Site using any device (laptop, phone, tablet…).

In order to prevent fraud or leaks, we can access and match basic historical data from your computer or device.

HOW DO WE USE PERSONAL DATA?

Any Personal Data shared with us will be used to send you information concerning questions about the Site, and to help with better service and advertising if you have subscribed for messages and emails about our products.

We use the Order Data that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Data to:

Communicate with you.

Screen our orders for potential risk or fraud.

When online with the preferences selected, we’ll provide you with information or advertising related to our products or services.

We use the Device Data we collect to help us screen for potential risk and fraud (like IP address), and more generally to improve and optimize our Site. For example, by generating analysis of customer interaction and surfing in the Site, and to measure advertising and marketing campaigns.

HOW DO WE SHARE PERSONAL DATA?

As an exempt from this Privacy Policy, we do not sell, rent or share any Personal Data with third-parties. We use providers to monitor and analyze the use of our Site:

Crossfire Network is used to promote our store online. You can read more on how Crossfire Network uses data at their website.

Google Analytics, to understand how costumers use the Site.

Hub Spot is used to build advertising content and customer delivery.

Email address applied to the optimization of reception, preparation, and delivery of orders through rapid communication among Site’s team members.

We demand that previous providers will not use your Personal Data other than to provider for the services and products requested. For that reason, we have established confidentiality agreements regarding the use of Personal Data. By using our Site, you agree to share your Personal Data with our providers. 

We reserve the right to share your Personal Data to prevent and detect risks and/or fraud. Personal Data and ID Information can be used along our or third-parties sources to help us tackle and detect fraud, credit card fraud or fraudulent or illegal activities. A part or the entire data can be held by us or third-parties working against fraud, and can be used in the future to prevent fraud. Any suspicious fraud data can be shared with other providers, banks, or legal entities to help prevent illegal activities.

Lastly, your Personal Data could be shared to (a) enforce legal agreements and policies (b) resolve disputes, search warrants, or any other lawful request we receive, or (c) protect our interests.

HOW TO OPT OUT OF TARGETED ADVERTISING?

If you receive advertising via email or promotional flyers, you can opt out by following the instructions send to you in our promotional emails or by direct request. If you have opted out, please remember you might continue receiving emails for a time until the next system update. Moreover, you can click the “Contact Us” button in the Site to let the Department of Consumer Service know of your request.

MINORS

The Site is not intended for individuals under the age of 18 years old. We will not collect Personal Data, Order Data or Device Data from minors voluntarily.

LINKS TO OTHER WEBSITES

Our Service may contain links to other websites that are not operated by us. We make these links available for your convenience, yet we do not promote such webpages, their content or products, nor any of their services. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services. This Privacy Policy does not apply to any other websites. We strongly advise you to review the Privacy Policy of every site you visit.

CHANGES

We may update Our Privacy Policy from time to time to state new changes to our practices, or for operative, lawful or legal reasons.

CONTACT US

If you have any questions or concerns about this Privacy Policy, you can contact us at cs@kilomarket.net

Please take the time to check our Terms of Use. 

Address: Avenida Río Mixcoac 39, Colonia Insurgentes Mixcoac, C.P. 03920, Delegación Benito Juárez, Ciudad de México

Email: cs@kilomarket.net

Telephone: +1- 888 – 2007889 – + 52 1 55 1945 8234